Privacy Statement

This Privacy Policy explains how we collect, use and protect your personal information when you register an account, play games or use services at Red Toucan. We take your privacy seriously and set out below the types of information we collect, why we use it, who we may share it with and how you can exercise your privacy rights.

Types of data we collect

Personal data

When you sign up and use our site we collect personal information such as your name, date of birth, residential address, email address, phone number and identity documents for verification. We also retain account credentials, security questions and any communication you send to our support team.

Technical data

We collect device and connection information including IP address, browser type and version, operating system, device identifiers, language settings and log data. This helps us maintain security, improve performance and present the site correctly on your device.

Transactional and activity data

We record transactional information related to deposits, withdrawals and payment methods, together with your gaming activity, bet history, session times and recent wins. This information supports account management, payment processing and fraud prevention.

How we use your information

We use personal and technical data to create and manage your account, carry out identity checks and process payments. Transactional and activity data help us monitor for fraud, detect suspicious behaviour and comply with legal obligations. We may also use aggregated or anonymised information for analytics and to improve the service. We do not use your data for purposes beyond those reasonably necessary to operate the site without obtaining your consent.

Data protection practices

We store personal data on secure systems and limit access to authorised personnel and trusted third-party providers. We use encryption for data in transit and apply industry-standard security controls to protect information against unauthorised access, loss or misuse. Account protection features such as two-factor authentication may be available and we recommend using strong, unique passwords.

Cookies and tracking technologies

We use cookies, web beacons and similar technologies to remember preferences, analyse site usage and support marketing. Some cookies are essential for core functionality while others are optional and used for analytics or advertising. You can control cookie settings through your browser or the site cookie banner where available.

User rights

You have the right to request access to your personal data, to correct inaccurate information, to request restriction of processing and to object to certain uses of your data. Where applicable, you may also request data portability. Requests will be handled in line with applicable data protection law.

Access, correction and deletion

To access, update or delete your information please contact our support team at [email protected]. We will respond to verified requests and take reasonable steps to comply while ensuring that legal and regulatory obligations such as fraud prevention and record-keeping are met.

Information sharing and third parties

We may share data with payment processors, verification and anti-fraud providers, analytics services and other trusted partners who act on our instructions. We may also disclose information where required by law or to protect our users and services. Third parties are bound by contractual safeguards to protect your information.

Privacy policy updates

We may update this policy from time to time. When changes are significant we will notify registered users by email or through the site. Please check this page regularly to stay informed about how we handle your personal information.