Terms and Conditions
This page sets out the rules that govern use of Red Toucan. It explains our relationship with you, the obligations we expect from account holders and how we manage account activity, payments and promotions. By registering and using our site you accept these terms alongside any specific promotion or game rules shown on the site.
Account responsibilities
When you create an account you must provide accurate and complete personal information and keep it up to date. You are responsible for all activity on your account, including any wagers placed with your login details. Keep your password secure and do not share access with others. If you suspect unauthorised access, contact our support team immediately.
We may require identity and address documents to verify your account before certain actions, including withdrawals. Failure to complete verification when requested may result in restricted access, delayed payments or account closure.
Eligibility requirements
To use our services you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Only one account is permitted per person, household, device or payment method. If you create multiple accounts you risk suspension, forfeiture of funds and closure.
Certain countries and territories are restricted from using our services. If you are located in a restricted jurisdiction you must not register or gamble with us. Full eligibility details appear in our full terms and the registration flow.
Acceptable platform use
Use of Red Toucan must be lawful and honest. You must not attempt to manipulate games, use bots or unauthorised software, collude with other players, perform chargebacks, or otherwise seek to circumvent our systems and checks. Harassment of other users or our staff is not tolerated and may lead to account action.
Prohibited actions
- Multi-accounting to gain advantage
- Using automation or third-party betting software not approved by us
- Abusing bonuses or exploiting known system errors
- Attempting to withdraw funds while providing false information
General bonus and promotion rules
All promotions and bonuses are subject to specific terms shown where the offer appears. Offers may include wagering requirements, contribution rates by game type, maximum bet limits while a bonus is active, and expiry periods for bonus funds or free spins. Only one bonus may be active at a time unless explicitly stated. We reserve the right to withhold or reclaim promotional funds where we reasonably suspect abuse or fraud.
Deposits and withdrawals
Available payment methods are shown in the cashier and may vary by country. Minimum and maximum amounts depend on the chosen method. Deposits are usually instant; withdrawals are subject to verification checks and may take longer depending on the payment provider. E-wallets tend to be faster, while card and bank transfers may take several business days. We do not normally charge fees, but third-party providers may apply charges.
Withdrawal limits may apply and large payments may be processed in instalments. We may temporarily pause withdrawals while we perform necessary security or compliance checks.
Dispute resolution
If you have a dispute, contact our customer support team so we can review the matter. We will investigate and respond as soon as practicable. If you remain dissatisfied after our review, details of further escalation options are available in our full terms or from support on request.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be communicated via the site or by email where appropriate. Continued use of the service after changes are published constitutes acceptance of the updated terms, so please check this page regularly.